Terms & Conditions

La Casa Ranya is a platform of OxVillage. OxVillage is located at Keurenplein 41, 1069 CD Amsterdam, the Netherlands, and is registered with the Dutch Chamber of Commerce (KvK) under number 989119687.

For questions about a stay or booking, you can contact us at info@lacasaranya.com.

These terms apply to enquiries, payments and bookings of individual accommodations through La Casa Ranya.

Through this website, La Casa Ranya offers accommodation only. Transport, flights, excursions, car rental, insurance and other travel services are not part of our services.

An enquiry via WhatsApp, email or the contact form is non-binding and is not yet a booking.

After your enquiry, La Casa Ranya checks availability with the owner or manager of the stay. If the stay is available, La Casa Ranya sends you a confirmation with the key arrangements, such as the stay, the period, the number of guests, the total price and payment instructions.

The booking is only final once La Casa Ranya has received full payment and has confirmed the booking in writing.

You pay the full booking price to La Casa Ranya in advance. La Casa Ranya invoices or confirms the payment to the guest.

All mandatory costs, including any cleaning fees, are included in the total price in advance. No mandatory cleaning fees or other mandatory stay costs are charged separately afterwards or locally.

Optional extras are only payable if you clearly agree to them in advance.

Because the booking concerns accommodation for a specific period, there is no statutory cooling-off period or standard right of withdrawal after payment.

If you wish to cancel, please notify La Casa Ranya in writing. The moment La Casa Ranya receives your cancellation determines which refund applies.

If a confirmed stay cannot be provided by La Casa Ranya or the executing partner, the guest receives 100% of the booking price paid.

La Casa Ranya may try to offer a suitable alternative. The guest is not obliged to accept an alternative. If the guest does not accept an alternative, the booking price paid will be refunded.

Before booking, all contact goes through La Casa Ranya. After a final booking, La Casa Ranya may put the guest in touch with the owner, manager or other local executing partner for practical matters such as check-in, key handover and questions during the stay.

The stay is carried out locally by the executing partner. La Casa Ranya remains the point of contact for the booking arrangements confirmed by La Casa Ranya.

The guest ensures that the details provided are correct and that the number of guests does not exceed the number confirmed in advance.

The guest and their travel party must use the stay with care, follow the house rules, not cause any nuisance and respect local regulations.

Smoking, pets, parties or other special circumstances are only permitted if this was stated for the stay in advance or confirmed in writing by La Casa Ranya.

The guest is liable for damage caused by the guest or their travel party to the stay, its contents or shared facilities.

The owner or manager inspects the stay, documents any damage and handles damage claims directly with the guest.

La Casa Ranya may facilitate communication about damage, but is not a deposit fund and does not guarantee payment for damage to the owner or manager.

La Casa Ranya does its best to present information about stays carefully and accurately. Minor differences in furnishings, surroundings or amenities may occur, as long as the stay broadly matches what was confirmed.

La Casa Ranya is not liable for damage caused by circumstances beyond its control, such as travel delays, weather conditions, power or water outages, local measures, the guest's behaviour or actions of third parties outside the confirmed booking arrangements.

This limitation does not apply to damage that cannot be excluded under mandatory law.

Please report complaints during your stay to La Casa Ranya or the executing partner as soon as possible, so that a solution can be found.

Complaints reported only after departure can be harder to assess. In that case, please send a clear description and any photos or other supporting evidence as soon as possible.

La Casa Ranya processes personal data as described in the privacy policy on this website.

These terms and bookings through La Casa Ranya are governed by Dutch law, unless mandatory consumer law provides otherwise.